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BE AWARE of non-NHS repeat prescription services

We are aware that repeat prescription services that are not legitimate NHS services are currently being advertised. Be cautious if an individual offers to pick up your prescription for you at a cost.

Anyone signing up to this service should be aware that it is not endorsed by, or aligned to any NHS organisation. Patients will be signing up to a private contractual agreement between themselves and the individual providing the service. We would strongly advise any patient thinking of signing up to this service to ensure that they consider whether it complies with data protection act (DPA) and general data protection regulations (GDPR)  in relation to how their information will be stored and processed.

Any advertisement for a legitimate NHS service offering repeat prescription service will display the NHS logo and the contact details of the organisation(s) providing this.  If you have any questions or concerns about a service that you have seen advertised in your local area, please check with us.


Our receptionists are here to help you get to the right service. Please don't be offended if they ask what the problem is when you call to make an appointment. The receptionist might suggest other professionals that could help you such as: Opticians, Pharmacist, Nurse, Family Services or Support Groups. Thank you for your co-operation with this.

Repeat PrescriptionsNice_vlue_pills

If you have a condition which requires you to take regular medication, your doctor may supply these without seeing you each time. Orders can be placed in the following ways:

  • In person - leave a request with the dispenser
  • By telephone - on 01833 640217 option 2
  • By email - to
  • Online - via the link at the top of this page. New users will need to complete a simple registration.The NHS across County Durham and the Tees Valley is making changes to the way you order your repeat prescriptions.

Your community pharmacy will no longer be able to order your repeat medication, but you will be able to order your repeat medication directly with the practice, using the repeat ordering slip or online.
There is nothing to worry about – you will still receive the medication you need.


We usually dispense medicines to our patients who live more than one mile from a chemist.

Book your Repeat Prescription Online

Medication Reviews

Patients on repeat medication will be asked to see a doctor, nurse practitioner or practice nurse at least once a year to review these regular medications and notification should appear on your repeat slip. Please ensure that you book an appropriate appointment to avoid unnecessary delays to further prescriptions.

Please allow 24 hours before collecting the prescription or 72 hours (3 working days) before collecting the dispensed medication.

If you require urgent medication, please contact the surgery between 8am and 6pm, we will endeavour to provide your emergency medication as soon as possible.  If the surgery is closed please contact the Out of Hours Centre on 111

Changes to Prescribing of Gabapentin and Pregabalin

Good practice requires that this class of drug is limited to a 1-month supply.  If your prescription for Gabapentin or Pragabalin is currently for more than 1 month then your quantity prescribed may be reduced. 

As these will be Controlled Drugs from 1st April prescriptions will be unable to be sent electronically to your Pharmacy and will need to be collected from the Surgery.  Prescriptions can still be collected by your Pharmacy, please discuss with them how this will be arranged.  

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