Noticeboard

Supplementary Privacy Notice on COVID-19

CLOSED SUMMER BANK HOLIDAY - MONDAY 31^ST AUGUST 2020

IN CASE OF EMERGENCY CONTACT: 111 (URGENT CARE CENTRE)

OPEN SURGERY TEMPORARILY SUSPENDED

This is a precautionary measure in relation to the Coronavirus Pandemic

We will now be conducting our consultations via telephone.

Please contact the surgery through "econsult" or call reception and ask for a telephone call back with a GP. We envisage being able to resolve many problems in this manner, however, please be assured that if the GP needs to see you face to face, they will advise you of this on the call and book you in appropriately.

We have made this decision as a precautionary measure to keep our patients and team members safe.

We appreciate your understanding, Old Forge

CARE NAVIGATION

Our receptionists are here to help you get to the right service. Please don't be offended if they ask what the problem is when you call to make an appointment. The receptionist might suggest other professionals that could help you such as: Opticians, Pharmacist, Nurse, Family Services or Support Groups. Thank you for your co-operation with this.

Dementia Friendly

Old Forge Surgery

We are confident that our website will provide clear and concise help and give our patients the information they require in an easy and convenient format. It has been designed with the patient’s needs at the forefront of everything, from checking surgery times to letting us know what you think of us.

Urgent Care

If you are unwell during the day; Monday to Fridays, 8am to 6pm then please ring us at the surgery. After 6pm and at the weekend ring NHS 111 and you will be guided to the most appropriate service to meet your needs.

By phoning NHS 111, patients who need to be seen urgently on the same day will be offered an appointment with a healthcare professional either at their own GP surgery or at another surgery nearby called a Primary Care Service or a hub.

Tel: NHS 111 - Talk Before You Walk

You should have received a leaflet delivered to your home with details about the range of services available and a copy can be downloaded here.

Nut Free Practice

The practice has introduced a ‘Nut Free Practice’ policy. This is to prevent the risk of patients or staff suffering from an allergic reaction to nuts.

We would be grateful if patients could avoid eating nuts prior to visiting the practice and to washing their hands if they have recently eaten nuts before attending the surgery. Please do not bring nuts into the practice.

Durham Locate

https://www.durhamlocate.org.uk/

Serving You

Our dedicated team are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues. The technology also means you can now do a lot of things from the comfort of your home such as order a repeat prescription or cancel an appointment.

Partners in Care

Once registered, patients and healthcare professionals work together to ensure the most appropriate care is provided. This partnership philosophy extends even further and our active patient group exists to make sure that patient needs and the practice offering are always heading in the same direction.