Noticeboard

Supplementary Privacy Notice on COVID-19

Christmas Opening;

The Surgery will be closed on the following days;

Friday 25th December 2020

Monday 28th December 2020

Friday 1st January 2021

In case of emergency please contact NHS 111 who will direct you to the most appropriate service.

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The Surgery will be closed on Wednesday 20th January 2021 from 12:30 due to GP/staff training. We apologise for any inconvenience. In case of emergency please contact 111 service (Urgent Care Centre)

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OPEN SURGERY TEMPORARILY SUSPENDED

 

This is a precautionary measure in relation to the Coronavirus Pandemic

 

We will now be conducting our consultations via telephone.

 

Please contact the surgery through "econsult" or call reception and ask for a telephone call back with a GP. We envisage being able to resolve many problems in this manner, however, please be assured that if the GP needs to see you face to face, they will advise you of this on the call and book you in appropriately.

 

We have made this decision as a precautionary measure to keep our patients and team members safe.

 

We appreciate your understanding, Old Forge

CARE NAVIGATION

Our receptionists are here to help you get to the right service. Please don't be offended if they ask what the problem is when you call to make an appointment. The receptionist might suggest other professionals that could help you such as: Opticians, Pharmacist, Nurse, Family Services or Support Groups. Thank you for your co-operation with this.

The practice has protocols in place to manage Coronavirus which are updated regularly when updated information is received. In terms of clinic arrangements;

Our clinic arrangement is similar to what it has always been.

Open Surgery - What was previously known as our ‘open surgery’ both of a morning and afternoon daily is still present for urgent problems. The only difference is that instead of patients arriving at the practice and waiting in the waiting room, we now ask that you call the practice to book a telephone call back.

Pre-bookable Appointments - Our pre-bookable daily face to face clinics for non-urgent problems are still present. The only difference is that they are now pre-bookable telephone appointments.

Face to Face GP Appointments - Our daily face to face GP appointment clinics are still present, however, during the pandemic patients are booked into these appointments by a GP where clinically appropriate once the patient has been triaged.  

Face to Face Nurse Appointments – Our daily face to face Nurse appointment clinics are still present, however, please do not attend if you have symptoms of COVID-19.

In addition to the appointments via telephone, we are also making use of video consultations and the secure emailing of images.

We know these methods suit many patients, however, we appreciate that there are some patients that this does not work for. We want to reassure this group of patients that we are still here for you in whatever way you need.

Waiting room;

We are operating a one way system through the surgery and limiting the number of patients in the waiting room at any one time. To ensure infection control measures are in place the chairs in the waiting room have been turned around although will be offered to those with mobility problems who are unable to stand whilst waiting. In the event that the chairs are utilized these are sanitised. Those patients who are invited to attend the surgery are asked to wear a face covering and sanitise hands on arrival.

 
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